TOEIC Vocabulary · Retail & Customer Service · Set 6 · 12 words
Words behind every store and service call.
Receipts, discounts, and the customer service vocabulary that fills TOEIC shopping and store conversations.
Retail and customer service vocabulary shows up constantly in TOEIC conversations set in stores and on service calls. Learn the meaning, see it in a sentence, then test yourself.
The words
customer noun
A person who buys goods or services.The customer asked for a refund.
receipt noun
A paper that proves you bought something.Please keep your receipt in case you need to return the item.
discount noun
A reduction in price.We offer a 20% discount on all shoes this week.
complaint noun
A statement that you are unhappy about something.The manager handled the customer's complaint politely.
warranty noun
A promise to fix or replace something if it breaks.The laptop comes with a two-year warranty.
inquiry noun
A request for information.We received several inquiries about the new product.
loyal adjective
Keeps buying from the same brand or store.Loyal customers receive special discounts.
defective adjective
Not working correctly.The store replaced the defective product for free.
exchange verb
To replace an item with another.You can exchange the shirt for a different size.
satisfy verb
To give someone what they need or expect.We aim to satisfy every customer.
return verb
To give something back.You can return the item within 30 days.
replace verb
To give something new in place of the old one.The store will replace the defective product for free.
Flip to review
Tap a card to see how it's used.
customer
nountap to flip
A person who buys goods or servicesThe customer asked for a refund.
receipt
nountap to flip
A paper that proves you bought somethingPlease keep your receipt in case you need to return the item.
discount
nountap to flip
A reduction in priceWe offer a 20% discount on all shoes this week.
complaint
nountap to flip
A statement that you are unhappy about somethingThe manager handled the customer's complaint politely.
warranty
nountap to flip
A promise to fix or replace something if it breaksThe laptop comes with a two-year warranty.
inquiry
nountap to flip
A request for informationWe received several inquiries about the new product.
loyal
adjectivetap to flip
Keeps buying from the same brand or storeLoyal customers receive special discounts.
defective
adjectivetap to flip
Not working correctlyThe store replaced the defective product for free.
exchange
verbtap to flip
To replace an item with anotherYou can exchange the shirt for a different size.
satisfy
verbtap to flip
To give someone what they need or expectWe aim to satisfy every customer.
return
verbtap to flip
To give something backYou can return the item within 30 days.
replace
verbtap to flip
To give something new in place of the old oneThe store will replace the defective product for free.