These are the verbs and linking words that hold a TOEIC email or phone message together. They rarely name the topic, but they decide what the message actually says. Learn the meaning, see it in a sentence, then test yourself.
The words
mention verb To say something briefly.She did not mention the change in price during the call. imply verb To suggest something without saying it directly.His short email seemed to imply that the deal was off. convey verb To make an idea or feeling known to someone.The poster conveys the message in a single image. inquire verb To ask for information.Several callers rang to inquire about the opening hours. apologize verb To say that you are sorry.The airline wrote to apologize for the long delay. appreciate verb To be grateful for something.We appreciate your quick reply to our request. assume verb To believe something is true without checking.Do not assume the meeting room is free without checking. acknowledge verb To say that you have received or noticed something.Please acknowledge this email so we know it arrived. refuse verb To say no to something.The client decided to refuse the first offer. furthermore adverb In addition to what was just said.The room is small; furthermore, it has no windows. consequently adverb As a result of what was just said.The train was canceled; consequently, we drove. regardless adverb In spite of everything else.The event will go ahead regardless.
Memory trick
mention says something directly; imply leaves it unsaid. Reading questions phrased “what does the writer suggest” are usually testing imply .
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To say something briefly She did not mention the change in price during the call.
To suggest something without saying it directly His short email seemed to imply that the deal was off.
To make an idea or feeling known to someone The poster conveys the message in a single image.
To ask for information Several callers rang to inquire about the opening hours.
To say that you are sorry The airline wrote to apologize for the long delay.
To be grateful for something We appreciate your quick reply to our request.
To believe something is true without checking Do not assume the meeting room is free without checking.
To say that you have received or noticed something Please acknowledge this email so we know it arrived.
To say no to something The client decided to refuse the first offer.
In addition to what was just said The room is small; furthermore, it has no windows.
As a result of what was just said The train was canceled; consequently, we drove.
In spite of everything else The event will go ahead regardless.
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